You may Submit a Trouble Ticket to STS through the web using your WUSTL-Key login.  When you submit a ticket, you will receive faster and more accurate service if you are very detailed in describing the problems you are having.  For example, be sure to let us know:

• Is this a wired connectivity problem?
• Is this a wireless connectivity problem?  If so, to which network are you trying to connect?
• Are you on a PC or a MAC? 
• What is your operating system?
• If this is a cable TV problem, what channel causes the problem?  Are you missing stations? 
• What is the primary number where we can reach you?
• What is the best time of day to reach you?
• Have you contacted us before about this problem?
• Have you tried to first contact the help desk (935-7100) - if this is a printing problem, please call us first.

The more detailed and complete you are in describing the problem you are experiencing, the better equipped we will be to assist you!