Title: Depot Level I Student Tech (3 positions available)
Department: Depot, Shared Information Technology
Reports To: Depot Supervisor of Shared Information Technology
Salary: $10-11/hour – commensurable with experience
Schedule/Hours: weekday hours available between 7:00am and 5:00pm, minimum of 10 hours weekly expected.
Locations:
– MedSchool Campus – 4480 Clayton Ave., St Louis Mo | CB 8218
– North Campus – 700 Rosedale Ave, St. Louis, MO 63112
Position Summary: The Level I Student Depot Tech will assist with computer deployment projects as the equipment arrives throughout the semester. The role will include Preparing IT hardware for deployment including receiving, imaging and shipping.
Job Duties:
- Resolve or escalate incident tickets as assigned
- Answer communications (Phone, Email, Walk-In)
- Resolve or escalate and document via ServiceNow
- Receive inbound equipment
- Perform equipment inventories
- Communicate with customers & vendors to create hardware quotes
- Assist with imaging new computers
- Prepare equipment for shipping
- Properly disposing of old equipment
- Maintain security of equipment and space
- Attend all required meetings and training sessions
- Other duties as assigned
Accountability:
- Incident tickets properly documented, resolved and follow-through assured
- Area security maintained
- Required meetings and training attended
- Inventory levels maintained
- Positive customer experience
Qualifications:
- Experience with Mac OS and Windows
- Demonstrated experience performing basic desktop and laptop troubleshooting and maintenance
- Meet basic STARS hiring criteria
- Demonstrated customer focus
- Ability to work well independently and as a member of team
- Ability to quickly learn and apply new technical concepts
- Ability to multitask
- Knowledge of computers and networks
- Excellent communication and organizational skills