Frequently Asked Questions | Student Technology Services

Student Technology Services is here to provide support for all your residential technology needs.
The FAQs below should help get you get some answers and connected to the various tech resources at Washington University in St. Louis.

#WUSTL26

Where can I get tech help?

If you are a residential student, please visit the contact us page on our website here.

If you are a graduate or non-residential student please reach out to the Tech Den here.

How do I get online?

The recommended network for students is Eduroam, look for it on your device and connect!

The Danforth Campus and residential areas provide WiFi connectivity in most indoor spaces. Please follow these instructions o to get connected to the wireless network. Alternatively, you can connect to the WUSTL network in your dorm room with an Ethernet cable. You can either bring one with you when you arrive, or purchase one at the following places on-campus: Bear Necessities or WU Bookstore.

Where and how do I print?

Here’s a list of other printers available to students.

Each residential computer lab on campus is equipped with a color printer. You can print directly from that lab or send print jobs using PaperCut WebPrint via your account at myprinting.wustl.edu.

There are also two more convenient printing locations on the South 40:

in BD, right past the entrance to the food ordering area
inside STS, at the storefronts of Gregg House

How do I setup and access Box?

Simply login with your WUSTL Key at box.wustl.edu and your WUSTL Box account will be created.
Visit the WUSTL Box FAQ for additional information.

Will I have access to Cable TV?

Yes! The dorms have cable TV hookups that will give you access to over 100 channels, including international programming. If you are bringing a television from home, make sure to bring a CATV cable and your remote control. For setup instructions and assistance, please see our page on getting connected to cable TV.

Is there an app for that?

Look up the WashU Mobile App.

Do you need help with directions around campus, finding out what there is to eat where, finding people at WashU or tech help on the go?

Download WashU Mobile from the following links: iOS (iPad, iPhone, iPod Touch) and Android (Tablets, Smartphones).

What about my @wustl.edu email?

To check your WUSTL email please bookmark https://it.wustl.edu/services/email-calendaring/

For email client set up instructions please visit https://it.wustl.edu/items/email-client-setup/

For forwarding instructions visit https://it.wustl.edu/items/email-forwarding/

How do I activate Microsoft Office 365?

WashU provides current students with FREE access to Microsoft Office 365. Each user can install and activate the Microsoft Office Apps on up to 5 personally-owned devices. For more information watch the How-To video below or visit https://it.wustl.edu/items/email-forwarding/

Windows 10

macOS

Anything else?

Helpful tips:

Take some time to read the University’s Computer Use Policy.
Check your computer’s firewall to ensure it is turned on for extra protection.
Use strong passwords so that no one can gain access to your computer.
Keep all of your software products updated so the latest security and privacy threats are addressed.
Once you arrive, make sure your computer is physically secured. If you are bringing a laptop, you should bring a cable lock for it. You may also be interested in purchasing a traceable “STOP” tag from the Campus Police Department.
DO NOT bring any kind of network router – i.e. Linksys, D-Link, Airport, Time Machine, etc. Routers are not allowed on the residential network as they pose a security risk.

2 Factor Authentication (2FA)

Where can I find 2FA/Duo information?

2 Factor Authentication (2FA) combines something you know (your credentials) with something you have (a phone, tablet, or code). Applications and web sites that integrate WashU 2FA provide enhanced security protection for your WUSTLKey.

To enroll in WashU 2FA, visit https://it.wustl.edu/items/2fa-enrollment/
To check your 2FA status, please go to connect.wustl.edu/2fa
More 2FA questions? Visit https://it.wustl.edu/items/2fa-faq/

What if I am being prompted for 2FA access, but don’t have the Duo Mobile app?

Please visit this page for instructions.

Box

How do I setup and access Box?

WUSTL Box is a cloud-based file storage and sharing solution available for free to all students and staff.

Simply login using your WUSTL Key at wustl.app.box.com and your WUSTL Box account will be created.

Where can I find more information about Box?

Please visit the WUSTL Box FAQ here (https://it.wustl.edu/items/box-faqs/) for additional information about how to use Box.

Network (recommended: eduroam)

How do I connect to the wired network on campus?

WashU offers wired network connections in university dorm rooms. For instructions on how to connect please go here.

I see “eduroam” as a network option. How do I connect to the internet via Eduroam?

While each device configuration is different, they all follow the same basic directions:

Select the wireless network eduroam from the list of wireless networks.
Select Connect (check Connect automatically if you’d like).
Enter your WUSTL Key username with an @wustl.edu after it.
- For example, if your WUSTL Key is jemurray you would enter jemurray@wustl.edu for the username.
Enter your WUSTL Key password.
You may be prompted to accept a certificate, select OK, Accept, Agree and Accept, Continue, or Ignore (it varies based on your device type).
- If a window appears requesting additional settings, complete as such:
  - EAP Method: PEAP
  - Phase 2 Authentication: MSCHAPv2
  - Certificate: None or Unavailable
  - Anonymous: Leave blank
  - Username: WustlKeyUsername@wustl.edu
  - Password: Wustl Key password
- Android users may need to select a CA certificate setting. Choose Do not validate (or Not Required or None, depending on your system). You may also need to specify your Phase 2 Authentication as MSCHAPv2.
You are now connected to eduroam.

If you are unable to connect following these instructions, you may have to check your advanced settings, by following the instructions found here.
As a 3rd party service, there are times when the login might not work initially; trying again from a different location or an hour or two later typically works.
For a list of participating Eduroam institutions, check the Eduroam website.

Software

What software do I get access to as a WashU student?

WUSTL students have access to a variety of software depending on both their school and department and university-wide.

To see a list of software that students have access to click here.

VPN

How do I connect to the WashU student VPN?

VPN allows you to connect to University resources requiring a secure Washington University network connection to access. Many tools do not require a VPN connection to access them. For example, Canvas, Zoom, Teams, Box, Outlook, and Office 365 apps. For a list of WashU systems that do and do not require VPN, view WashU Systems VPN Requirements (PDF).

Some students may need to use a VPN connection if their location or country blocks standard access to WashU applications. The University expects students studying outside the U.S. to comply with the internet usage laws of the countries in which they are located.

You must have WUSTL 2FA enabled for your account in order to use VPN. For more information, see https://it.wustl.edu/items/2fa/.

Installation and Connecting Instructions

WUSTL Key Log in required

Zoom

How do I setup and access Zoom?

Make sure your computer is ready by test your internet connection, software, camera and microphone using the Zoom test tool at https://zoom.us/test.

Zoom is a web based video conferencing service available for free to all students and staff. Neither the Zoom web nor desktop application require 2FA or VPN access

In order to create an account with no time limit, you will need to set up a WUSTL Zoom account (You can find instructions for how to do this here)

What are some best practices for using Zoom?

Check out these Zoom best practices for WashU students.

Where can I find more information about Zoom?

Students should visit the Teaching and Learning Continuity website here for tips on using Zoom for class.

Check out this Zoom Cheatsheet for additional information about how to use Zoom web or desktop application

Other

Where can I get help with Canvas?

24/7 Canvas Support

Canvas offers students 24/7 technical support. Simply click the Help button
from the Global Navigation Menu and select Chat with Canvas Support (Students) or Canvas Support Hotline (Students). You can also Search the Canvas Guides to find answers or Report a Problem.

Also, check out these Canvas FAQs: https://mycanvas.wustl.edu/studentsupport/

Where can students go for information about online learning?

Students should go to Strategies for Learning Remotely on the Teaching & Learning Continuity website for information about the shift to online learning. Also see Frequently Asked Questions on that site.

Will I have access to technology overseas?

Generally, most technology tools and services are available globally. There are, however, some nations that block traffic to and from specific services, and the Unites States maintains sanctions against certain countries that prohibit network communications. The US Department of the Treasury maintains information about sanctions at the Office of Foreign Assets Control.

Overseas users should try service-specific access work-around procedures, if available. Most of these tools will work most of the time. However, times may arise when some of these tools are not available depending on geographic region, most often those that include real-time sharing and drafting functionality (Google apps and Microsoft 365 are the core tools most frequently reported as not working).

There are many reasons for how or why this unavailability comes about, but faculty and students should be cautious regarding the use a Virtual Private Network (VPN) as a work-around in that it may violate local laws and regulations. Suggested alternatives include using a different tool, as described below, or alternatives based on curricular and pedagogical flexibility. To discuss curricular and pedagogical alternatives, please contact the Center for Teaching & Learning.

To see a list of various technology tools and countries in which they may be blocked please click here.