Department: Sam Fox School of Design & Visual Arts
Reports to: Sam Fox IT Staff
Salary: $10/hour, 8 – 12 hours per week (Needed hours: Monday, Wednesday and Friday, 1:00 – 5:00)
Position Summary: The Student Technology Assistant will support the Sam Fox IT staff, providing primary support to the student user environment of Sam Fox School labs and studio areas.
Job Duties:
- Diagnose and resolve WiFi connectivity issues
- Assist with and cooperatively resolve operating system-related issues
- Identify hardware issues and refer to an authorized service facility
- Monitor student printing resources and other supplies, notifying IT staff when issues arise
- Troubleshoot classroom AV equipment
Accountabilities:
- Understanding of the technology needs of Sam Fox School and commitment to providing excellent customer service
- Problems are resolved quickly and effectively
Interactions:
- Students, IT Staff
Qualifications (Strong competencies in):
- Windows 7
- Apple OS 10.6 (Snow Leopard)
- Apple OS 10.7 (Lion)
- Microsoft Office (Windows and Apple)
- Outlook configuration and trouble shooting
- Adobe CS6
- Autodesk components (AutoCad)
- WiFi (configuring user devices for connection and trouble-shooting to WUFI-S)
- Handheld device configuration (smart phones, smart pads, etc.)
- WUSTL Connect