Department: Network Services and Support, North Campus
Reports to: Craig Hager, Director, Network Services
Salary: $10 – $12/hour, not to exceed 20 hours per week.
Position Summary: Provides support for the monitoring and maintenance of the NOC (Network Operations Center); works on projects using network tools to improve the efficiency of network systems
Job Duties:
- Assist the Network Operations Center in the monitoring and repairing the wired and wireless enterprise network
- Discovers new features of specific network tools
- Develops enhancements for improved network monitoring
- Uses Trouble Ticket tracking system
- Supports staff in a variety of Network Services projects
- Documents all work efforts
Accountabilities:
- Projects are completed in a timely manner
- Trouble tickets are created, assigned and/or resolved appropriately
- Documentation is accurate and thorough
Interactions:
External: Networking vendors
Internal: NSS Directors and Staff
Qualifications:
- Excellent communication and organizational skills
- Understanding of network fundamentals
- Background in UNIX and/or Windows
- Understanding of the TCP/IP communication protocols
- Understanding of Radius
- Ability to configure and troubleshoot software
- Ability to work independently and collaboratively
- Ability to quickly learn and apply new technical concepts