Student Technology Services

ALERT: Duo Mobile

After 2/17 Duo Mobile App will no longer work on Apple devices running iOS 15 or older

WHAT TO DO IF:

• your iOS is outdated (iOS 15 or older):
  • Update your device to the newest iOS
• you have another device for Duo 2FA:
  • Remove the devices listed above by visiting myaccess.wustl.edu/Account/Manage2FA
  • Click ‘Manage Enrollment’ and follow instructions to update your device list
• this Apple device running iOS 15 is your only device for Duo 2FA:
  • upgrade to a newer device that supports iOS 16 or later
  • stop by STS for further assistance