Title: Implementation Support Analyst
Department:  WashU It – End User Services, Implementation Team
Reports To: WashU IT End User Services Functional Lead
Salary: $11/hour
Schedule: minimum 8 – 12 hours/week; evening hours, 2nd shift
Location: Medical School Campus – Taylor Avenue Building

Position Summary: This student tech position will support the User Services, Implementation effort at WashU IT by assisting with tasks that arise during the Discovery process.  The Discovery process is how WashU IT finds out the services, hardware, software and processes that a department may utilize.  Responsibilities include preparing and updating Excel and Word files while providing documentation.  Typical work will be to manage a list of equipment and or software and update it with vendor specific information regarding version compatibility and support.   Research of vendor sites on the Internet will be required. Both Windows and Mac equipment will be involved.

-Knowledge and strong skills with MS Excel and Word
-Strong Internet search skills
-Strong attention to detail
-Excellent written communications skills

-Meet basic STaRS hiring criteria – maintain a GPA of 2.5 or higher
-Ability to work well independently and as a member of team
-Ability to quickly learn and apply new technical concepts
-Ability to multitask
-Excellent communication and organizational skills
-A strong desire to learn