Title: Tech Support Student Assistant (8 positions available)
Department: WashU IT – End User Services
Reports To: Assistant Director, EUS Deskside Services
Schedule/Hours: 10-20hrs/week M-F 8AM-5PM
Duration: Dec 2016-March 2017
(17-week contact, w/work availability during winter break)
Pay Rate: $10 – $12 per hour (contingent on experience)
Location: Medical School campus, MCC building
Job Description: The Student Technical Support Assistant is an extension of the WashU IT department and will provide a variety of desktop support tasks for faculty and staff, including setting up, maintaining and troubleshooting computers. Training will be provided.
General Responsibilities:
- Provides assistance alongside professional technicians to ensure smooth installation of new equipment in a MedSchool campus building set to open in Spring 2017
- Provides assistance in software and hardware installation and troubleshooting as directed by staff mentor
- Helps evaluate and identify problems with users’ computers in order to provide either solutions or contact with support staff
- Resolves or escalates incident reports and document them via ServiceNow ticketing system
- Regularly meets with staff mentor to maintain and update technical skills that may be needed to provide service and to discuss trends of technical issues seen in the field
- Other duties as assigned
Accountabilities:
- Computer hardware and software are properly installed and maintained
- Incidents are reported through ServiceNow tickets
- Required meetings and training attended
Qualifications:
- Meet basic STaRS hiring criteria
- Knowledge and proficiency with standard Windows operating systems and applications
- Familiarity with Mac OSX and Microsoft Office
- Excellent customer service skills, in person as well as on telephone and in written communications
- Ability to work well independently and as a member of the team
- Ability to quickly learn and apply new technical concepts
- Ability to multitask
- Excellent communication and organizational skills
- A strong desire to learn
- Demonstrates a professional approach in working with full time staff
- Strong analytical skills