Title:                          Tech Support Student Assistant (8 positions available)
Department:            WashU IT – End User Services
Reports To:               Assistant Director, EUS Deskside Services
Schedule/Hours:     10-20hrs/week M-F 8AM-5PM
Duration:                  Dec 2016-March 2017
(17-week contact, w/work availability during winter break)
Pay Rate:                 $10 – $12 per hour (contingent on experience)
Location:                 Medical School campus, MCC building

Job Description:        The Student Technical Support Assistant is an extension of the WashU IT department and will provide a variety of desktop support tasks for faculty and staff, including setting up, maintaining and troubleshooting computers. Training will be provided.

General Responsibilities:

  • Provides assistance alongside professional technicians to ensure smooth installation of new equipment in a MedSchool campus building set to open in Spring 2017
  • Provides assistance in software and hardware installation and troubleshooting as directed by staff mentor
  • Helps evaluate and identify problems with users’ computers in order to provide either solutions or contact with support staff
  • Resolves or escalates incident reports and document them via ServiceNow ticketing system
  • Regularly meets with staff mentor to maintain and update technical skills that may be needed to provide service and to discuss trends of technical issues seen in the field
  • Other duties as assigned


  • Computer hardware and software are properly installed and maintained
  • Incidents are reported through ServiceNow tickets
  • Required meetings and training attended


  • Meet basic STaRS hiring criteria
  • Knowledge and proficiency with standard Windows operating systems and applications
  • Familiarity with Mac OSX and Microsoft Office
  • Excellent customer service skills, in person as well as on telephone and in written communications
  • Ability to work well independently and as a member of the team
  • Ability to quickly learn and apply new technical concepts
  • Ability to multitask
  • Excellent communication and organizational skills
  • A strong desire to learn
  • Demonstrates a professional approach in working with full time staff
  • Strong analytical skills