Student Technology Services provides services and support to all residential students of Washington University in St. Louis. The services we provide include:
- STS Service Desk in Gregg Hall
- Virus/malware removal
- Data backup
- Operating system reinstalls
- Hardware diagnostics
- Configuring laptops and mobile devices to connect to the University network and email system
- Laptop Lending:
- Students who check in a personal computer at the STS Service Desk for troubleshooting that will require overnight work may borrow an STS laptop for the period of time that their device is checked in
- STS has a limited number of laptops that can be borrowed on a first come, first serve basis
- Students will be asked to sign a form accepting financial responsibility for loss or damage of borrowed equipment
- Students must return all STS equipment when they pick up their personal machine
- Residential technology services:
- Computer Labs maintenance of computers and printers
- In-room technical support:
- Cable TV Service Support
- Wired/wireless Internet troubleshooting
- Internet access for Internet-capable gaming systems
While we provide support for most technology-related problems students may experience, certain things fall outside the scope of our service. This includes:
- Support for personal printers and desktop computers
- Support for machines currently covered by warranty
- Setup or support of commercial grade routers provided for off campus students
- Physical hardware repair of computers or other technology components
- Setting up servers