Who do I contact for tech help?
Look for the STC card on your suite door! The Student Technology Coordinators (STCs) are responsible for providing technology support in the Residential Colleges where they reside. They can help with cable installation, email troubleshooting, WiFi/network questions, printing etc. Feel free to text or email them or contact the STS Service Desk.
Is there an app for that?
Do you need help with directions around campus, finding out what there is to eat where, finding people at WashU or tech help on the go? There is indeed an app for that and it’s called WUSTL Mobile.
The WUSTL Mobile app brings together the best mobile functionality from across the University. Download WUSTL Mobile from the following links: iOS (iPad, iPhone, iPod Touch) and Android (Tablets, Smartphones).
Do I need my own computer?
Every Residential College has a computer lab that residential students are free to use anytime of the day or night. In each lab, you will find iMac computers with the latest versions of Microsoft Office, Adobe Creative Suite, and more for Mac. ONe machine booths to Windows and is marked with a Windows sticker.
However, some students also have a personal laptop. If you do bring your own computer, be sure to bring all of your cables, cords, and any software. It is also helpful to know whether your computer is still under warranty.
If you have any questions about specific computer requirements or recommendations, please refer to the guidelines for your specific school.
How do I get online?
The Danforth Campus is wireless in most public places and many classrooms. The residential spaces on the South 40 and north side housing are also wireless. When you arrive in the fall, follow these instructions to get connected to the wireless network. Alternatively, you can connect to the WUSTL network in your dorm room with an Ethernet cable. Either bring one from home (and make sure it is at least 12 feet long) or stop by Bear Necessities on the South 40 or the bookstore on main campus to purchase one.
Is there tech help on site in my building?
Yes there is! Find your Student Technology Coordinator and they will be able to help answer any tech-related questions. For a complete list of STCs, visit:
Where can I print?
Each residential computer lab on campus is equipped with a color printer. You can print directly from that lab or configure your laptop to print to campus print queues by following the instructions here.
There are also two additional and convenient printing locations on the South 40:
- in BD, right past the entrance to the food ordering area
- inside STS, at the storefronts of Gregg House
Should I bring my own printer?
No – each residential college is equipped with a computer lab complete with a printing station. Additional print release stations are located throughout campus. More-so, you can print on the go by emailing your documents to email@example.com. However, IF you chose to bring a personal printer, please note that we do not allow wireless printers on our network.
What about phone service?
The department of Residential Life opted to remove the wired telephones from the residential rooms. Each floor still has a telephone for making emergency calls, and there are telephones in RA rooms. University Telecommunications Services works closely with various cellular providers to help ensure that students have a good experience using their cell phones in the residential spaces.
Where do I activate Office365?
Office 365 Pro Plus provides current students with access to download and activate Microsoft Office apps for computers and mobile devices. Each user can install and activate the Microsoft Office Office Apps on up to 5 personally-owned devices. To activate please visit email.wustl.edu/office-apps/
Will I have access to cable TV?
Yes! The dorms have cable TV hookups that will give you access to over 100 channels, including international programming. If you are bringing a television from home, make sure to bring a CATV cable and your remote control. For setup instructions and assistance, please see our page on getting connected to cable TV.
Who do I contact for tech support?
Your Student Technology Coordinator (STC) will be the first person you contact. The STC is a student who lives in your Residential College and is trained to help you with everything from getting on the wireless network to setting up your TV.
For additional assistance, you can visit us at the STS Help Desk located in the Gregg House storefronts on McLeod Way between the Clocktower and the Underpass on the South 40.
Call us at 314.935.7100 or stop by from noon to midnight Sunday through Thursday and from noon to 6pm on Friday and Saturday.
Specific questions about using your computer for coursework and other academic issues should be addressed to the school-specific help desks:
What if I am a Google-product user?
To switch to Office 365 please check out the application-specific instructions: https://support.office.com/en-us/article/Switch-to-Office-365-11aff781-f035-4434-9eea-da4b5f9e657f?ui=en-US&rs=en-US&ad=US&fromAR=1
Below are some helpful tips that can make your move to campus a smooth one:
- Take some time to read the University’s Computer Use Policy.
- Make sure your computer’s firewall is turned on for extra protection.
- Make sure to use strong passwords so that no one can gain access to your computer.
- Keep your Microsoft products updated so the latest threats are addressed.
- Once you arrive, make sure your computer is physically secured. If you are bringing a laptop, you should bring a cable lock for it. You may also be interested in purchasing a traceable “STOP” tag from the Campus Police Department.
- DO NOT bring any kind of network router – i.e. Linksys, D-Link, Airport, Time Machine, etc. Routers are not allowed on the residential network as they pose a security risk.